ABB enhances AI capabilities of flagship industrial device digital solutions
- My Measurement Assistant+, ABB’s industrial device maintenance solution, now features multilingual Copilot integration
- Solution provides proactive device-specific assistance and resolves most technical issues in minutes, ushering in smarter and simpler operations across industries
- In addition, users of ABB’s fleet monitoring platform Genix™ Datalyzer can leverage AI analysis for prescriptive maintenance in emissions monitoring
ABB is making industrial device maintenance smarter and simpler with the latest iteration of its digital technology My Measurement Assistant+. The update provides technicians and engineers with real-time GenAI multilingual support, expands Condition Monitoring and Dynamic QR Codes functionalities, as well as adds predictive maintenance capabilities. My Measurement Assistant+ is designed to help swiftly resolve the majority of common technical issues related to ABB’s measurement devices by delivering device-specific support and actionable insights. This ushers in smarter and simpler operations in industries such as chemicals, power, mining and water & wastewater.
Leveraging GenAI, My Measurement Assistant+ is a web application that brings device health data, service history and diagnostics into one place specifically created for ABB measurement devices, enhancing daily operations and maintenance support. It is integrated with ABB Genix™ Copilot, a GenAI solution running on Microsoft Foundry, developed by ABB in collaboration with Microsoft to help industrial companies improve efficiency, productivity and sustainability by contextualizing vast amounts of data. With conversational chats available in Spanish, German, Italian, French, Chinese and Portuguese, in addition to English, My Measurement Assistant+ now serves customers in more geographies than ever before with fast answers, analysis and advice.
Without any downloads or installation necessary, users have access to device health by scanning a device-specific Dynamic QR Code. From there, they can engage ABB Genix™ Copilot to provide analysis and prescriptive maintenance advice all within the web application. Copilot can show the device’s full spare parts library and guide users toward ordering necessary parts. It can even schedule a Visual Remote Support call for over-the-shoulder assistance, saving days of waiting and potential downtime while reducing unnecessary onsite visits.
“Our goal is to provide ABB’s industrial customers with the solutions they need to combat costly downtime, workforce skills gaps and lack of resources, as well as amplify human potential by introducing prescriptive maintenance possibilities,” said David Lincoln, Digital Lead at ABB’s Measurement & Analytics division. “In practical terms, ABB is bringing Internet of Things applications as seen in consumer appliances and devices to industrial operations, helping industries outrun – leaner and cleaner.”
“By integrating Copilot and agentic AI built on Microsoft Foundry into My Measurement Assistant+ and Genix Datalyzer, ABB is helping maintenance teams move from reactive troubleshooting to prescriptive, data-driven action,” said Dayan Rodriguez, Corporate Vice President, Manufacturing and Mobility, Microsoft. “Customers see faster issue resolution, less downtime, and greater asset reliability, turning industrial data into practical guidance for critical operations.”
Going a step further, My Measurement Assistant+ and Copilot are now also integrated with Genix Datalyzer, ABB’s flagship fleet monitoring platform that works with live data in emissions monitoring applications. Genix Datalyzer generates visualizations to turn reactive operations into proactive confidence, where users can leverage Copilot AI for analysis, answers and advice that enable prescriptive maintenance solutions. In addition, it introduces a cybersecurity dashboard that shows all security measures in place and how assets and the data that is being transmitted are protected.
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